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FAQ

  • Where are your wooden products made?
    All of our products are handcrafted with care in Turkey by skilled artisans.
  • What types of wood do you use?
    We source high quality, sustainably harvested woods native to Turkey, with particleboard made from walnut wood.
  • Are your products treated with any chemicals?
    We use only natural finishes and sealants in our products to protect the wood and enhance its beauty. We prioritize the health of our customers and the environment.
  • Can I request custom-made products or specific sizes?
    No, all the options we offer for our products are limited to those on our products page.
  • How long does it take to process an order?
    Orders are processed within 1 business day. We will keep you informed about the status of your order.
  • Do you ship internationally?
    Yes, we ship to many countries around the world. You can view the list of countries during checkout.
  • How much does shipping cost?
    Shipping costs are calculated based on your location and the weight of the items in your order. We offer free shipping to most countries. You will see the exact shipping cost before you complete your purchase.
  • How long does shipping take?
    International shipping time varies from company to company and usually takes a maximum of 1 week. Please note that customs processing times may vary.
  • What is your return policy?
    We want you to love your wooden products! If you are not completely satisfied, we accept unconditional returns within 14 days of receipt. Please contact us to initiate a return.
  • Can I exchange an item?
    No. If the product has not been shipped yet, you can cancel your order, but the return process must take place after shipping.
  • How do I care for my wooden products?
    To keep your wooden products looking their best, avoid exposing them to excessive moisture or direct sunlight. Clean them with a soft, damp cloth. We recommend occasionally oiling them with a food-safe oil to maintain their rich color and texture.
  • Do you offer wholesale pricing?
    Yes, we offer special pricing for high quantities. Please contact us for more information.
  • How can I contact you if I have further questions?
    You can reach us via email at modafunifurniture@gmail.com or by phone at +1 (307) 466 9396. We are always happy to help.
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