At ModuTrend, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a hassle-free return and refund policy.
Returns
- You may return any unused and undamaged item within 14 days of the delivery date for a full refund.
- The item must be in its original packaging with all tags attached.
- To initiate a return, please contact our customer service team at modutrend@gmail.com.
- Once your return is approved, you will receive instructions on how to ship the item back to us.
- Return shipping costs are the responsibility of us, unless the item is defective or damaged.
Refunds
- Once we receive your returned item and it is inspected, we will process your refund.
- The refund will be credited to the original payment method used for the purchase.
- Please allow 5-7 business days for the refund to appear in your account.
Exchanges
- We currently do not offer direct exchanges. If you would like a different item, please return the original item for a refund and place a new order.
Exceptions
- The following items are not eligible for return or refund:
- Gift cards
- Personalized or custom-made items
- Items marked as final sale
Damaged or Defective Items
- If you receive a damaged or defective item, please contact us immediately.
- We will arrange for a replacement or a full refund, including return shipping costs.
Customer Satisfaction
- Your satisfaction is our top priority. If you have any questions or concerns about our return and refund policy, please do not hesitate to contact us.
Please note:
- This return and refund policy is subject to change without notice.
- ModuTrend reserves the right to refuse any returns or refunds that do not comply with this policy.
Contact Us
- Email: modutrend@gmail.com
- Phone: +1 (307) 466 9396
We hope you enjoy your shopping experience at ModuTrend!
