Shipping & Returns
Shipping Policy
We're thrilled you're eager to enhance your livingspace with our ModuTrend Unique Handcrafted Furnitures! Here's what you need to know about our shipping process:
Processing Time:
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We strive to process and ship all orders within 1-2 business days of receipt.
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Orders placed on weekends or holidays will be processed the next business day.
Shipping Methods & Carriers:
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We offer reliable standard shipping through FedEx.
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At checkout, you can choose your preferred shipping speed (e.g., Standard, Expedited) based on the options available for your location.
Shipping Rates:
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We provide free shipping to North America, South America and Europe.
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If you live in regions other than these, additional fees may be defined depending on the order status.
Delivery Time:
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Delivery timeframes depend on the shipping destination and the chosen shipping method.
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Estimated delivery times will be provided at checkout.
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Please note that these are estimates and not guaranteed delivery dates. Unexpected delays may occasionally occur.
Order Tracking:
Once your order has shipped, you will receive a confirmation email containing a tracking number and instructions on how to track your package.
Shipping Destinations:
We ship within all around the world. (Yes even in to Papua New Guinea)
Questions?
If you have any questions about our shipping policy or your order, please don't hesitate to contact our friendly customer support team at modutrend@gmail.com. We're always here to help!
Return & Exchange Policy
We stand behind the quality and craftsmanship of our handmade products. Your satisfaction is our priority, and we want you to feel confident in your purchase.
30-Day Money-Back Guarantee:
If you are not completely satisfied with your ModuTrend Furnitures, you may return it within 30 days of the original purchase date for a full refund of the purchase price, excluding any original shipping costs.
Return Eligibility:
To be eligible for a return, your monitor stand must meet the following conditions:
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It must be in its original packaging with all included accessories.
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It must be free from any damage or signs of wear and tear beyond normal use.
Initiating a Return:
To initiate a return, please contact our customer support team at modutrend@gmail.com(Yes, we realize it looks ugly, but as two young entrepreneurs we don't have much money. I think your problem in the refund process will not be our e-mail address, but the timely deposit of your money back to your account.) within the 30-day return window. Please provide your order number and reason for return. We will provide you with a prepaid return shipping label and instructions on how to safely package your monitor stand for return shipment.
Refunds:
Once we receive your returned monitor stand and verify its condition, a full refund, excluding original shipping costs, will be issued to your original payment method within 7 business days.
Damaged or Defective Products:
If your ModuTrend Furnitures arrives damaged or defective, please contact us immediately at modutrend@gmail.com. We will gladly replace the damaged or defective product free of charge. Please provide your order number and photos of the damage or defect.
Exchanges:
We currently do not offer direct exchanges. If you would like a different monitor stand, please return your original purchase for a full refund and place a new order for the desired item.
We are committed to ensuring your satisfaction with your ModuTrend purchase. If you have any questions or concerns, please don't hesitate to contact our friendly customer support team.